Chamlang

Service Level Management system

We are working continuously on our original product SLM for the management of service levels in company, for one of the five biggest banks in the world. The system will implement Software Oriented Architecture concepts. Thanks to that, particular services are made to order compliant with a specification dictated by business, allowing the accomplishment of objectives iterative and incrementally and thus less risky. Completion of a project will be divclassed into three stages in which will be provclassed following elements of the system:

STAGE I (Poc) - finished

BPMA module (Business Process Modeling and Analysis) - business processes analyzing and modeling. Elaborating of Common Data Model. Preparation of diagrams and graphs mapping processes existing in the company.
SLM module (Service Level Management) - Business Logic of the system
BAM module (Business Activity Monitoring) - monitoring, analysis and reporting of efficiency and productivity of particular services and processes

STAGE II:

EAI module (Enterprise Application Integration) - module ensuring integrity of data derived from various sources
DM module - Document Management

STAGE III:

WFA module (Workflow Automation) - automation of work and document flow processes

If You want, we will adjust our product to Yours need's and help You to take full adventage of potential and capability of your enterprise